Cookie Policy

1. What are cookies?

Cookies are small text files placed on your device by websites to store information about your preferences and browsing activity. Similar technologies include local storage, session storage, and mobile device identifiers.

2. Cookies on this website

The Healup marketing website (healup.life or the domain on which you're reading this) uses a minimal set of cookies and similar technologies:

We do not use advertising cookies, cross-site tracking cookies, or any third-party marketing pixels on this website.

3. Storage in the mobile app

The Healup mobile app does not use browser cookies. Instead, it uses the following device-side storage technologies:

• MMKV (key-value storage): Stores your session token, app preferences (units, notification settings, theme), and lightweight cached data locally on your device. This data stays on your device.
• expo-sqlite (SQLite database): Used as an offline queue to store meal entries when you are not connected to the internet, so your data is synced when connectivity is restored.
• PostHog SDK: The PostHog analytics SDK uses a pseudonymous device identifier stored in MMKV to associate events. No email address or personal identifier is included in analytics events.
• Sentry SDK: Sentry stores a session ID in memory (not persisted to disk) to group crash reports from a single session.

4. Analytics in detail — PostHog

We use PostHog (hosted on a EU-region instance) for product analytics. PostHog helps us understand how people navigate the app so we can improve it. Specifically:

• We track which screens users visit and in what order.
• We track feature usage (e.g., how often the scan feature is used vs. manual logging).
• We track app version, device OS, and locale to prioritise platform-specific fixes.
• We do not track: your name, email, meal content, nutrition data, photos, or any personal health information.
• All events are attributed to a pseudonymous user ID (a randomly generated string), not to your real identity.

You can opt out of analytics tracking at any time via Profile → Settings → Analytics in the app.

5. Strictly necessary technologies

Some storage is essential for Healup to function and cannot be disabled:

• Your authentication session token — without this, you would be signed out on every app open.
• The offline meal queue — without this, your entries would be lost if you lose connectivity mid-log.
• App preferences (units, notifications) — these are stored locally and only affect your personal experience.

6. How to manage or disable cookies

6.1 Website cookies

You can manage browser cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies may affect website functionality. Here are links to cookie settings for common browsers:

• Chrome: Settings → Privacy and security → Cookies
• Safari: Preferences → Privacy
• Firefox: Options → Privacy & Security
• Edge: Settings → Privacy, search, and services

6.2 App analytics

To opt out of in-app analytics: Profile → Settings → Analytics → toggle off. This sends an opt-out flag to PostHog and no further events will be recorded.

6.3 App storage

Uninstalling the Healup app from your device removes all locally stored data (MMKV keys, SQLite database). Your server-side data (account, nutrition logs) remains unless you delete your account.

7. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no consistent industry standard for honouring DNT signals, Healup does not currently respond to DNT browser signals. You can opt out of analytics directly as described in Section 6.2.

8. Changes to this policy

We may update this Cookie Policy as we introduce new features or third-party tools. We will update the "Last updated" date at the top of this page. Where changes are material, we will notify you in-app.

9. Contact

Questions about this Cookie Policy? Contact us at contact@webninjasolutions.com.
Web Ninja Solutions Private Limited, India.